Privacy Policy
Last Updated: February 10th, 2026
This policy covers the UG Labs website only — what we collect when you browse uglabs.io.
For our platform products (API, SDK, Console), see our API Privacy Policy.
This site is not intended for children under 13.
Welcome to UG Labs' website (the "Website"), operated by Universal Grammar Ltd. ("UG Labs," "we," "us," or "our"). This Privacy Policy explains how we collect and use information when you browse the Website. This Privacy Policy forms part of our Terms of Service.
This Website is not intended for users under the age of 13. We do not knowingly collect information or data from children under the age of 13 through this Website. If you believe a child under 13 has provided us with personal information through the Website, please contact us at privacy@uglabs.io and we will take steps to delete such information.
User Content and Restrictions
User Content Submission
You may submit content through the "Talk to us" button or other contact mechanisms on the Website ("User Content"). This may include your name, email address, company name, subject line, and the content of your inquiry.
User Responsibility
You are solely responsible for any content you submit through the Website. By submitting User Content, you represent and warrant that the content is accurate, that you have the right to submit it, and that it does not violate any applicable law or third-party rights.
Prohibited Content
You agree not to submit User Content that:
- Violates the rights of any third party, including privacy, publicity, or contractual rights;
- Infringes any intellectual property rights, including copyrights, trademarks, or patents;
- Furthers or promotes illegal activity;
- Contains malicious code, spam, or unsolicited commercial communications;
- Is defamatory, obscene, threatening, or otherwise objectionable;
- Impersonates any person or entity, or misrepresents your affiliation with any person or entity.
What We Collect and Why
The following table describes the types of information we may collect through the Website and the purposes for which we use it:
| Scenario | Purposes | Information |
|---|---|---|
| Inquiry via contact form or email | Responding to inquiries, business development | Name, email, company name, subject, inquiry content |
Providing personal information through the Website is voluntary. However, if you choose not to provide the requested information, we may not be able to respond to your inquiry or provide the services you have requested.
Methods and Sources
We collect personal information directly from you when you voluntarily provide it through the Website, such as when you fill out a contact form, send us an email, or otherwise interact with us through the Website. We do not purchase or obtain personal information from third-party data brokers.
Sharing Personal Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party service providers who assist us in operating the Website, conducting our business, or providing services to you, subject to appropriate confidentiality and data protection obligations.
- Competent Authorities: Government agencies, law enforcement, or regulatory authorities when required by applicable law, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Target Entities in M&A: In connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your personal information may be transferred to the acquiring entity or successor, subject to applicable data protection laws and obligations.
Data Retention and Security
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed for its original purpose and there is no legal requirement to retain it, we will securely delete or anonymize it.
We use HTTPS (TLS encryption) to protect information transmitted to and from the Website. While we implement reasonable administrative, technical, and physical security measures to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.
Online Tracking
We use Google Tag Manager (GTM) on the Website to manage analytics tags and measure website traffic and usage patterns. GTM may use cookies and similar technologies to collect anonymous, aggregated data about how visitors interact with the Website. This data is used solely for internal analytics and to improve our Website experience. We do not use this data to identify individual visitors or to serve targeted advertising.
We do not allow other parties to collect personally identifiable information about your online activities across different websites when you use the Website. We do not respond to "Do Not Track" browser signals, as there is currently no industry consensus on how to interpret or respond to such signals.
Contact
If you have any questions or concerns about this Privacy Policy, you can reach us at: privacy@uglabs.io